We are looking for a Dental Reception Manager to join our team!

Dental Reception Manager

We are looking for an enthusiastic dental reception manager to lead our front of house team in Billingham. The ideal candidate will have previous managerial experience, a proven track-record of working towards and exceeding targets and KPI’s.  A confident manner and impeccable communication skills are essential to ensure the smooth day to day running of a busy reception.

Responsibilities include:

• Setting and meeting KPI’s
• Preparing and sharing reports as requested
• Day-to-day management of the reception team
• Welcoming patients to the practice and ensuring a comfortable and relaxed environment is maintained
• Providing exemplary customer service
• Assisting patients with booking appointments and making payments
• Ensuring that every patient leaves the practice after their appointment having a 5 star experience
• Leading team meetings and delivering customer service training when required
• Participating in managers and partners meetings when required
• Following practice policies and procedures

Essential Experience:

– NVQ L4 or equivalent in Leadership and Management

– Experience of working in a managerial role

– Excellent spoken and written communication skills

– Proficient computer skills in outlook, word and excel

Beneficial Experience/ Qualifications:

– Dental experience

– Experience of using customer relationship management (CRM) systems

– NVQ L3 Customer Service

Personal attributes:

• Ability to lead
• Proactive to change
• Team player
• Professional attitude
• Proud ambassador of the Queensway brand

Hours

Full time position: Monday to Friday 8.30am – 5.30pm.

Salary:

To be discussed at interview

Closing date:

Monday 3rd September 2018

To Apply:

Please send a covering letter and current CV to: Colette Meek, Queensway Dental Clinic, 170 Queensway, Billingham, TS23 2NT or email: colette.meek@queensway.co.uk

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